Services

Tokiso offers a range of comprehensive ADR processes and support services. All services are cost effective, user friendly and legally enforceable.

Consensus seeking processes

Mediation / Conciliation
Mediation involves using an impartial third party who helps both sides to a dispute to come to an agreement.

Facilitation
Facilitation is a process where a third party chairs a conversation. This includes diversity facilitation initiatives.

Relationship building initiatives
The objective of a relationship building initiative is to identify problem areas in the working relationship and to agree on mutually acceptable solutions.

Managing meetings
Tokiso offers a meeting management service, including facilitating the meeting and providing secretariat services.

Adjudicative processes

Arbitration
Arbitration is a legal technique for the resolution of disputes outside the courts.

Chairing enquiries
This is a process whereby an independent chairperson is appointed to determine an internal matter within an organisation.

Workplace investigations
This process is used where a party is facing a situation of conflicting information and/or a lack of information and need an objective assessment.

Harassment investigations
Dealing with allegations of harmful behaviour in the workplace including harassment, bullying, sexual harassment and hostility.

Forensic investigations
These services are aimed to provide scientific scrutiny of evidence to assist parties to determine a way forward.

Other services

Training
Our training courses are practical and draw on Tokiso’s extensive experience. The courses are facilitated by experienced practitioners.

Dispute system design
For particularly complex or thorny matters, Tokiso can offer parties assistance to design an appropriate process to ensure the fair, efficient and cost-effective resolution of the matter.

Verification and balloting
A verification exercise is conducted to establish on a factual basis, the representation or numbers of members of one or more organisation. Tokiso also offers independent balloting services for a smooth and credible election process.

Organisational Culture Assessment
Tokiso’s organisational assessment is designed to build workplaces with high-performing cultures supported by effective, fair labour practices.

Coaching
Tokiso offers a range of coaching programmes. Our coaches are qualified, experienced and objective.