Tokiso’s Grievance Course

This interactive course teaches how to investigate and manage grievances, conduct grievance meetings and explore options to resolve grievances. The course will cover the legal and organisational framework of grievances, the process options to prevent grievances as well as the procedures to follow to hear and conclude formal and informal grievances.

 

Date: 17 October 2024

Online, 09h00 – 12h30

 

The Course Outline.

  • Employer and Employee rights
  • Employer obligations
  • The grievance process: options and the formal vs informal processes
  • Grievance principles
  • Conducting a grievance investigation
  • When to conduct a grievance hearing
  • Determining the outcome of a grievance
  • The test for harassment
  • Grievance prevention strategies

Build on the necessary skills to effectively manage and resolve employee complaints through a fair and structured process, ensuring adherence to organisational policies and legal standards.