About Us

We operate throughout South Africa with over 200 experts on our panel.

Tokiso is a private and independent dispute resolution company and an accredited private agency under the Labour Relations Act 66 of 1995.

Tokiso provides dispute resolution processes and support services for commercial, employment and community disputes. This includes mediations, arbitrations, facilitations and tailored processes. Tokiso’s processes and outcomes are legally enforceable and cost effective.

You can book one of Tokiso’s 200 professional panellists on the Tokiso online booking system. Tokiso is also able to assist parties to select the optimum expert for their dispute.

Tokiso is a SETA accredited training service provider. Tokiso’s interactive training course modules leverage our extensive experience in alternative dispute resolution and in particular employment matters, and are customisable for your organisation’s environment and needs.

Tokiso is internationally recognised and has won international awards for its innovation in resolving disputes.

Tokiso About

Customer Services Team

Tanya Venter

Tanya Venter

Chief Executive Officer

Tanya is an Advocate of the High Court and an internationally accredited commercial mediator with 25 years of experience in mediating and arbitrating employment and commercial disputes. Tanya has 15 years of experience at a director level in the ADR industry.

Kerith Kieser

Kerith Kieser

Chief Operating Officer

Kerith is an internationally accredited commercial mediator, Insights Practitioner, accredited training assessor and moderator, and is accredited in the Barrett Culture Transformation Tools. She has over 10 years’ experience in leadership and team development as well as organisational culture development.

Carlene January-Wright

Carlene January-Wright

Chief Relations Officer

Carlene is an admitted attorney and an internationally accredited mediator, specialising in labour law. Carlene is experienced in process management, conducting independent investigations, verification processes and commercial mediations.

Zanele Masoek

Zanele Masoek

Legal Practitioner

Zanele is an admitted attorney and an internationally accredited mediator, specialising in labour law. She is experienced in facilitating relationship building processes, chairing workplace enquiries, independent investigations and conducting labour-related training.

Mariam Sirkhotte

Mariam Sirkhotte

Case Management Officer

Mariam is an admitted attorney with 15 years of experience in the legal and research environment.


Alexia Eleftheriades

Office and Case Administrator

Alexia manages the administration for the entire Tokiso Team.

Contact us

Telephone: 011 853 6300

Email:  info@tokiso.com

10th Floor, Fredman Towers
13 Fredman Drive

Suite #30
Private Bag X12